777 Manila Privacy Policy – Protecting Your Data

1. Who We Are

777 Manila is an online gaming platform operated under a valid PAGCOR licence and serving players across the Philippines. We are reachable at support@777manila.net for any privacy-related concerns. References to "777 Manila," "we," "us," or "our" in this Privacy Policy all refer to the operator of https://777manila.net.

This Privacy Policy covers how we handle the personal information of users who access our website, create an account, deposit funds, play games, or otherwise interact with our services. By using 777 Manila, you agree to the collection and use of information described in this policy.

2. What Personal Data We Collect

When you register and play on 777 Manila, we collect the following categories of personal data:

• Identity Information: Full name, date of birth, nationality, government-issued ID number (e.g., PhilSys National ID, passport, driver's licence).
• Contact Details: Email address, mobile number (primarily Philippine mobile numbers), and residential address.
• Account Credentials: Username and encrypted password (we never store passwords in plain text).
• Financial Data: GCash/Maya mobile wallet numbers, bank account details (BDO, BPI, UnionBank, etc.), Visa/Mastercard card details processed via PCI-DSS compliant gateways, and transaction history.
• Gaming Activity: Bet history, session logs, game preferences, win/loss records, and bonus redemptions.
• Technical Data: IP address, device type and OS, browser type, referral URLs, and session timestamps — collected automatically when you visit our site.
• KYC Documents: Copies of government IDs, selfies, or proof of address as required by anti-money laundering (AML) regulations and our PAGCOR licence conditions.
• Communications: Content of messages you send our customer support team via live chat or email.

We only ask for what we genuinely need. If a field is optional at sign-up, it's labelled as such.

3. How We Use Your Personal Data

We use your personal information for the following purposes, all with a legitimate legal basis:

• Account Management: To create, verify, and maintain your 777 Manila account.
• Identity Verification (KYC): Required under PAGCOR regulations and Philippine AML laws to confirm you are who you say you are and that you are at least 21 years old.
• Payment Processing: To process deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet bank transfers, and card payments.
• Customer Support: To respond to your queries, complaints, or requests in a timely manner.
• Personalisation: To tailor game recommendations, promotions, and platform features to your preferences and playing history.
• Marketing Communications: To send you promotions, bonuses, and news — only when you have opted in. You can withdraw consent at any time.
• Fraud Prevention and Security: To detect suspicious activity, investigate potential fraud, and protect the integrity of the platform and our player community.
• Legal and Regulatory Compliance: To fulfill our obligations under the Data Privacy Act of 2012, PAGCOR rules, AML/AMLA requirements, and any court or government orders.
• Platform Improvement: Aggregate, anonymised analytics help us understand how players use 777 Manila so we can make it better for everyone.

We never use your data for automated decision-making that significantly affects your rights without giving you the opportunity to request human review.

4. Legal Bases for Processing

Under the Philippine Data Privacy Act of 2012, we process your data based on one or more of the following legal grounds:

• Consent: You gave us consent when you signed up and agreed to our Terms and Conditions (for marketing, cookie use, and optional data collection).
• Contractual Necessity: Processing is needed to fulfil our obligations to you as a registered player — to run your account, process payments, and deliver gaming services.
• Legal Obligation: Certain processing (KYC, transaction records) is required by law — PAGCOR rules, AML Act (RA 9160 as amended), and related Philippine statutes.
• Legitimate Interest: For fraud detection, IT security, and platform analytics, where our interest in maintaining a safe, functional platform does not override your privacy rights.

5. Who We Share Your Data With

777 Manila does not sell your personal data. We share it only as necessary with these categories of recipients:

• Payment Processors: Licensed Filipino payment service providers (GCash/Maya's parent companies, bank partners) and international card networks (Visa/Mastercard) to facilitate your transactions.
• KYC / AML Verification Services: Third-party identity verification providers who help us meet our regulatory obligations.
• Cloud and Hosting Providers: Servers and infrastructure providers that store our platform data under strict data processing agreements.
• Game Software Providers: Where game software suppliers need game log data to audit fairness and resolve disputes.
• Legal and Regulatory Bodies: PAGCOR, AMLC, law enforcement, and courts where we are legally required to disclose information.
• Professional Advisers: Lawyers, auditors, and consultants bound by confidentiality obligations.

All third parties we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine law.

6. Data Storage and Security

Your data is stored on servers located in secure data centres with industry-standard physical and digital access controls. We implement the following security measures:

• 256-bit SSL/TLS encryption for all data in transit
• AES-256 encryption for sensitive data at rest (financial info, ID documents)
• Multi-factor authentication (MFA) options for player accounts
• Regular third-party penetration testing and security audits
• Strict role-based access controls — only staff who need your data for their job can see it
• Automated intrusion detection and 24/7 monitoring

Despite these measures, no system is 100% immune. If a data breach ever occurs that affects your rights, we will notify you and the National Privacy Commission (NPC) within the timeframes required by RA 10173 and its implementing rules.

7. How Long We Keep Your Data

We keep your personal data for as long as your account is active or as long as needed to provide services. After account closure, we retain records for a minimum of five (5) years to comply with AML laws and PAGCOR record-keeping requirements. After the retention period, your data is securely deleted or anonymised.

Transaction records and game logs may be kept longer if required by ongoing legal proceedings or regulatory investigation.

8. Cookies and Tracking Technologies

777 Manila uses cookies and similar technologies to make your experience smoother and more personalised. Here's what we use:

• Strictly Necessary Cookies: Required for login sessions, security tokens, and basic site functionality. You can't opt out of these without breaking the site.
• Performance Cookies: Help us understand which parts of 777 Manila are most popular and where users run into issues — using anonymised data only.
• Functional Cookies: Remember your preferences like language, currency display, and game lobby settings.
• Marketing Cookies: Only placed with your consent, to show you relevant promotions and track the effectiveness of our campaigns.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

9. Your Rights Under the Data Privacy Act

As a data subject under RA 10173, you have the following rights, which you can exercise by contacting us at support@777manila.net:

• Right to be Informed: You have the right to know what data we collect and how it's used — that's what this policy is for.
• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure: You can ask us to delete your data, subject to legal retention obligations.
• Right to Object: You can object to data processing based on legitimate interest (e.g., direct marketing).
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to File a Complaint: You may lodge a complaint with the National Privacy Commission (NPC) at gov.ph/privacy if you believe your rights have been violated.

We aim to respond to all verifiable requests within 15 working days. In complex cases, we'll update you on the timeline.

10. Children's Privacy

777 Manila is strictly an adults-only platform. We do not knowingly collect personal data from anyone under 21 years of age. If we discover that a minor has created an account, we will immediately suspend it and delete all associated data. If you believe a minor is using 777 Manila, please report it to us right away at support@777manila.net.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or a prominent notice on the platform. The "Last Updated" date at the top of this page always reflects when the most recent version was published. Continued use of 777 Manila after any changes means you accept the updated policy.

12. Contact Us

For any privacy concerns, data access requests, or questions about this policy, get in touch with our Data Protection Officer:

We're here to help, so don't hesitate to reach out. Your privacy matters to us just as much as your gaming experience does.